Refund policy

Last updated: 23 October 2026

The short version

Ecomlab sells digital products: instant access to a library of Shopify themes and components. Because you get access the moment you pay, we do not offer refunds for change of mind, and nothing can be "returned" once it has been delivered.

We will refund you in the situations listed under "When you get a refund" below, for example if you were charged twice, if you never received access, or if the product is materially different from what we described and we cannot fix it. Your rights under Indian consumer law are not affected by this policy.

1. Who this applies to

This policy applies to every purchase made on ecomlab.in, operated by Ecomlab ("Ecomlab", "we", "us"). It should be read with our Terms of Service.

2. Why there are no returns

Our products are delivered electronically as a download or online access. Once access has been delivered to you (an access code and library link sent to the email address you gave at checkout), it cannot be taken back or "un-seen". For that reason we do not accept returns or exchanges, and we do not refund purchases only because:

• you changed your mind, or you bought by mistake and have already received access;
• you found a similar product elsewhere, or the price changed later;
• the product did not give the business results you hoped for (we do not promise sales, ad performance or revenue);
• you do not have the skills, time, Shopify plan, apps or setup needed to use the files;
• a problem was caused by a third-party app, a Shopify plan limit, your own edits, or changes Shopify made after your purchase;
• you have already opened, downloaded or used a substantial part of the library.

3. When you get a refund

We will refund the amount you paid in any of these cases:

1. Duplicate or wrong charge. You were charged more than once for the same order, or charged a different amount from the price shown at checkout.
2. No access. You paid, and we did not deliver your access code or library link within 24 hours, and we were unable to fix it after you contacted us (including by re-sending it or issuing a new one).
3. Not as described. The product is materially different from how it was described on our website when you bought it, or a material part of it is defective or unusable, and we could not correct it within 7 days of your report.
4. Unauthorised payment. The payment was made without your permission. Please also tell your bank or payment provider straight away.
5. Where the law requires it. Any other case where applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, entitles you to a refund.

Before we refund under case 3, we will first try to fix the problem or give you a working replacement. If you prefer a refund and the problem is genuine, you will get one.

4. How to ask for a refund

1. Email atif29560@gmail.com within 7 days of your purchase (for duplicate or unauthorised charges, as soon as you notice them).
2. Use the email address you bought with, and include your order number and a short description of the problem. Screenshots or a screen recording help.
3. We will acknowledge your request within 48 hours and tell you the outcome within 7 days of receiving the details we need.

5. How and when you are paid back

• Approved refunds go back to the original payment method (UPI, card, net banking or wallet) in Indian rupees. We cannot refund to a different account or method.
• We start the refund within 3 business days of approving it. After that your bank or payment provider usually needs 5 to 7 business days to show it. If it has not arrived after 10 business days, contact us and we will give you the refund reference so your bank can trace it.
• The refund covers the price you paid for the product. Fees your own bank or provider may charge you are outside our control.

6. What happens to your access after a refund

When a refund is paid, your access code is cancelled and you must stop using the files you received and delete any copies. Access that has been shared with others or used in breach of the Terms of Service may be cancelled without a refund.

7. Cancelling an order

You can cancel an order before access is delivered. Because delivery is instant, in practice this is only possible if you contact us immediately. Once access has been delivered the order cannot be cancelled, and Section 3 applies instead.

8. Chargebacks and disputes

Please contact us before raising a dispute with your bank or card issuer. We resolve genuine problems quickly, and a chargeback is usually slower for you. If a chargeback is raised for an order where access was delivered and no eligible reason under Section 3 applies, we will give the payment provider proof of delivery and may cancel the access code.

9. Your legal rights

Nothing in this policy limits any right you have under law that cannot be excluded. If you are unhappy with how we handled your request, you can write to our Grievance Officer (details in the Terms of Service). You may also approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or the Consumer Commission with jurisdiction over your area.

10. Contact

Ecomlab
931, RT Nagar, Bengaluru, Karnataka 560032, India
Email: atif29560@gmail.com